Hospitality, Service & Sales

We will work with your team to improve all aspects of the guest experience, including improving sales. These group sessions are highly customizable depending on your business objectives.  The group session is an excellent opportunity to interact and build team morale while learning strategies that will grow the business.

Leaders with diverse backgrounds find their way to the wine & hospitality industry.  We provide strategic coaching that will develop an understanding of how to lead in this unique market.  We have diverse offerings tailored to new managers, new entrants to our industry and senior leaders.

We create documentation for sales and hospitality, including overarching strategies, recruiting plans, standard operating procedures, and more. The documentation will be tailored to your business's unique needs. An in-person goals session will be the first step toward a clear and measurable process for you and your team.